Service Level

Of course you will still have the possibility to get help in urgent cases by phone. If you don´t get help during the regular working hours, a fellow employee will process your reuqest on the next possible working day and will call you up immediately. Therefore it is very important to fill out the way to recieve the answers on the request form. If you haven´t request the password as a ProSTEP iViP Association member to use the STEP Hotline service you can do this be filing out the registration form.

Basically for the inquiries in the STEP/PDM environment it is offered a differentiated service supply divided in different service levels:

	immediate solution (Document transfer and interpretation, file verification) response within 1 to 5 working-days
	approval within an expert group (existing working groups like PDM-IFor special task force groups) response within max. 6 weeks
	international approval (e.g. ISO) response within months